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He called Rich, but has gotten no reply yet. Today the technician found out the back of the piano was damaged during moving. Rich then promptly apologized and booked the technician. As a week went by with no bookings and again no replies on how the booking went, I went to an online piano forum to write a negative review.
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Imagine you were told the piano would come during December, and the owner disappeared for a month, leaving you wondering what has happened? (all the neglects are well documented on my side) At last, after a whole year, finally we received the delivery of piano, but it required a technician to fix minor problems. It was a truly scary experience.For example, just last month, when the piano was supposed to be delivered, I texted Rich twice asking politely where the piano was, only to no replies. After the apologies, Rich would disappear again.So during the entire year, whenever I thought about the piano, I couldn't help but feel the piano has sunk into a black hole with the restoration fees. Rich would disappear for weeks, then finally picked up the phone, apologized, and told me the schedule was delayed for another time. During which owner Rich Galassini would not return calls/texts/emails for about 10 times. The process took about a year and around $20,000.
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I recently received my restored Steinway B from Cunningham Piano. They apologized here but managed to take down my review, so here it goes again - PS: the technician found out the back was damaged during moving, so it is still getting resolved. While Cunningham is not local in the area I live they are a local business in their New Jersey and Pennsylvania stores. Yet, I chose to purchase from Cunningham Piano because I felt understood and appreciated as a customer.A local piano-broker friend told me Cunningham Piano has been around a while and they have an excellent reputation. I asked if they could meet it and they pretty much did. The salesman was not a pianist, he was a drummer, and he was not personable or knowledgeable.Hugh quoted me a better price than our local piano store.
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I always try to buy local so when I considered purchasing a new piano, I went to our local independent piano store. He continues to be immediately responsive to any questions or requests.I reside in the mountains of Western North Carolina. His response: "By having a quality instrument you will reach YOUR greatest potential." SOLD.Hugh was and continues to be personable, knowledgeable and accommodating. While I wanted an acoustic piano I mentioned to Hugh that I don't know if I deserve a piano of this quality given where I am in my piano studies. I began studying piano four years ago at the age of 70. Please note that the online shipping calculator is not applicable.Hugh Sung of Cunningham Piano made my recent purchase of an acoustic Yamaha piano an experience of pure joy. Extended warranty plans are also available. Delivery and service promotions are applicable at times. For more information on delivery and service fees, please contact Alamo Music Center for a quote. Delivery and/or service fees vary and are based on location and logistics. Additional service plans are available at the time of purchase.Ĭomplete package qualifies for financing and includes a piano bench. It includes a 90-day full-service warranty with purchase and will be tuned before delivery. This instrument has been thoroughly inspected by our service department and maintained to ensure it is sold in optimal playing condition. Their design makes them heavier by weight than other similar models."Ĭondition: Good especially considering age It anchors the bass and treble ends together through the back-posts and this stabilizes and strengthens the piano-back. Their patented Tension Resonator is an example of this philosophy. They chose to build high-quality legacy pianos that could be passed down from generation to generation. Mason & Hamlin focused more on the home market. Mason & Hamlin and Steinway & Sons are considered by most technicians to be the top two American piano companies in our history. The distinguished Mason & Hamlin name in a beautiful furniture piece is really an uncommon opportunity. Most Mason & Hamlin consoles are rather staid and plain-looking. A Beautiful and Well Made French Provincial Style Upright Console Piano by Mason & Hamlin